MoveDay

Support

Help with your routines, account and data.

Tell us what you were trying to do, what happened, and which phone and app version you use. Never send a sign-in code or password. You do not need to send your workout history to ask for help.

What MoveDay does

MoveDay guides you through exercise routines for pelvic control, hip mobility and strength. Choose Quick 10, Daily 15 or Full 30, follow the illustrated exercises and timer, and keep track of sessions, streaks and milestones. You can also change exercises, timings and levels to suit your routine.

MoveDay is an exercise guide, not medical advice. It does not diagnose or treat a condition or replace a health professional. Stop if an exercise hurts. Read the terms of use before you start.

Sign in

MoveDay needs an account: the app opens on a sign-in screen. Choose Sign in with Apple, Continue with Google or Continue with email. With email, type your address and enter the 8-digit code we send you. You cannot create a password account; the password link on the sign-in screen is only for accounts we set up for app review and testing.

While you are signed in, your programs, settings and sessions are kept on your phone and in your account. Routines work offline; changes wait on your phone and sync when you reconnect. The Profile tab shows the address you are signed in with; its Account row opens your account, with the sign-in methods, sync and your data.

A new phone or a reinstall

Install MoveDay and sign in with the same method as before. Your routines, settings and history come back from your account. Your data stays in your account across reinstalls and phones until you delete the account; we do not delete accounts for inactivity. If you use Hide My Email with Sign in with Apple, use Sign in with Apple again so you reach the same account.

Sign out

Open the Profile tab, tap Account and choose Sign out. MoveDay first uploads what is on your phone to your account, then clears its data from the phone and cancels this phone's reminders. If the upload fails, the app asks before it signs out anyway. Signing out never deletes data from your account: sign in again and everything comes back. Your other phones stay signed in.

Guided audio and the lock screen

On iPhone, spoken cues and beeps keep playing when the screen is locked or you switch apps. They play alongside your music or podcast, which is turned down briefly for each cue. A phone call pauses the routine until you tap Resume. While a routine runs, the lock screen shows it with Pause, Resume and Next: as a MoveDay card when other audio plays, or in the Now Playing controls when nothing else plays. MoveDay does not use the microphone.

Anonymous usage statistics

MoveDay counts how routines are used, without knowing who you are. To stop it, open the Profile tab, tap the gear for Settings, go to About and turn off Share anonymous usage statistics. The privacy policy lists what is counted and what is never included.

Get a copy of your data

Open the Profile tab in MoveDay: the email address of your account is at the top.
From that address, email support@moveday.io and ask for a copy of your data. Profile, Account has the same link under Copy of your data. We only answer a request that comes from the account's own address, so nobody else can ask for your data. If you use Hide My Email with Sign in with Apple, write from the address Apple forwards to (iOS Settings, Apple Account, Sign in with Apple, MoveDay).
You get a reply to that address within one month, usually much sooner, with one JSON file: your programs, settings, session history and progress as stored in your account, the facts about the account itself and your reminder time.

Keep the file somewhere safe. The Import data row in Settings can restore it; importing replaces the data on that phone and syncs to your account. The file does not include server authentication records or service-provider logs; ask in the same email if you want those.

Delete your account

If you want a copy of your data, ask for it by email first: after deletion there is nothing left to send.
Open the Profile tab, tap Account, find Delete account and tap Delete.
Read the confirmation, then tap Delete everything. If you signed in with Apple, the button reads Confirm with Apple to delete and Apple asks you to confirm; MoveDay is then disconnected from your Apple Account too. If Apple cannot be reached, the account is still deleted and you can remove MoveDay in iOS Settings, Apple Account, Sign in with Apple.

This removes your account, its sign-in details, its saved programs, settings and sessions, and the data on this phone. It cannot be undone. The app first stops this phone's scheduled reminders, then deletes the account and finally clears the phone, which returns to the sign-in screen. Deletion needs a connection. If a step fails, read the message and retry: your data stays on the phone if the account deletion cannot be confirmed, but an earlier step may already have succeeded. Contact support if it keeps failing.

Copies on other phones or in files you saved are not erased remotely. Signing out or uninstalling the app does not delete your account; your data stays in it until you delete it.

If you cannot open the app or need help with deletion, email support@moveday.io.

Sources

The exercise explanations in MoveDay draw on these published reviews and studies. MoveDay itself has not been tested in a study, and these sources do not promise a result for you.

Privacy and terms

Read our privacy policy for the data inventory and your rights, and our terms of use for how to use MoveDay.